Exports and Deletion

AgentOne gives you both single-chat and bulk management actions.

Export A Single Chat

1. Open the chat menu.
2. Click Export Chat.
3. Choose Download as JSON.

AgentOne prompts you to choose where to save the exported file.

Bulk Export

1. Enter selection mode.
2. Select one or more chats.
3. Click the bulk export button.
4. Save the combined JSON export file.

Delete A Single Chat

1. Open the chat menu.
2. Click Delete Chat.
3. Confirm deletion.

If you delete the currently open chat, AgentOne returns you to a blank chat view.

Bulk Delete

1. Enter selection mode.
2. Select the chats you want to remove.
3. Click the bulk delete button.
4. Confirm deletion.